fors refund

All topics related to Makro / Nokta metal detectors here, Off topic posts will be removed.
Makro Videos
Post Reply
User avatar
Copperballs1
Posts: 564
Joined: Tue Jul 30, 2013 10:11 pm
Location: Chorley
Has thanked: 13 times
Been thanked: 58 times

Re: fors refund

Post by Copperballs1 »

This has come as a very welcome announcement if it's true. My bug bear was losing £200 almost overnight with the price change to the Fors Core - I purchased mine for £695 from Crawfords and then 2 - 3 weeks later is was at the £500 mark.

I have emailed Dilek at Nokta so I will wait and see what happens but thanks for posting the announcement. ::g



User avatar
mrix
Founder
Posts: 10605
Joined: Tue Sep 16, 2008 11:59 am
Location: UK South Coast
Has thanked: 200 times
Been thanked: 729 times
Contact:

Re: fors refund

Post by mrix »

What a great gesture ::g
Hope you fit within the exchange time period Copperballs1 ::g
Best of luck
mrix

lord lovell
Posts: 10621
Joined: Sat Feb 25, 2012 9:21 pm
Has thanked: 1 time
Been thanked: 10 times

Re: fors refund

Post by lord lovell »

now thats somthing that doesnt happen everyday wish few high street stores would do the same ::g

User avatar
Copperballs1
Posts: 564
Joined: Tue Jul 30, 2013 10:11 pm
Location: Chorley
Has thanked: 13 times
Been thanked: 58 times

Re: fors refund

Post by Copperballs1 »

Just heard from Dilek at Nokta and he has confirmed I qualify with proof of purchase and serial number of machine...how fantastic is that? I will definitely use the coupon for an upgrade from the fors core or simply purchase the Makro Racer as a backup machine using the coupon.

A big thanks to Dilek, if this is indicative of how they value and treat their customers I believe that the Nokta/Makro partnership will soon gain a large and loyal batch of customers throughout UK/Europe. I will definitely be sticking with them for the foreseeable future!

User avatar
mrix
Founder
Posts: 10605
Joined: Tue Sep 16, 2008 11:59 am
Location: UK South Coast
Has thanked: 200 times
Been thanked: 729 times
Contact:

Re: fors refund

Post by mrix »

Just heard from Dilek at Nokta and he has confirmed I qualify with proof of purchase and serial number of machine...how fantastic is that?
Fantastic great News ::g B-)
Cheers
mrix

User avatar
sweepstick47
Moderator
Posts: 11586
Joined: Sun Nov 27, 2011 8:21 pm
Location: North Lincolnshire
Has thanked: 2572 times
Been thanked: 3256 times

Re: fors refund

Post by sweepstick47 »

A welcome declaration and another great gesture from Nokta/Makro. Confidence in the brand will increase as a result of their customer care level shown to date. This is an important point for any company especially those that are overseas based. :D ::g Nice one and well done to 'Copperballs1' ss47
A disservice is no service at all.

User avatar
Egral
Posts: 183
Joined: Thu Aug 07, 2014 7:50 am
Location: Next-to-Beach

Re: fors refund

Post by Egral »

Well done Makro, fantastic customer service ::g

User avatar
Copperballs1
Posts: 564
Joined: Tue Jul 30, 2013 10:11 pm
Location: Chorley
Has thanked: 13 times
Been thanked: 58 times

Re: fors refund

Post by Copperballs1 »

Thanks ghound, I owe you! Great post, I'm sure others will benefit! ::g

TinTin
Posts: 875
Joined: Sat Mar 03, 2012 11:53 pm
Has thanked: 8 times
Been thanked: 12 times

Re: fors refund

Post by TinTin »

Now that is what good old fashioned customer service should be, no quibble, no fuss, no making you jump through hoops to get your refund.
I'm seriously thinking of getting a Racer as back-up for my Deus, especially now that i can see Nokta take their customer service seriously ::g ::g ::g ::g

TinTin

User avatar
THE MOLE
Posts: 3685
Joined: Sat Nov 27, 2010 11:10 am
Location: out and about.
Has thanked: 151 times
Been thanked: 199 times

Re: fors refund

Post by THE MOLE »

i had the velox almost when it first came out and had nothing but trouble with it, eventually i got rid as i just couldnt get on with it.
during that time i dealt with dilek and have to say she couldnt do enough for me we even got together to design the covers for it ( mainly nokta). whilst i wouldnt have another velox thrown at me
( just my opinion) it hasnt put me off buying another nokta/makro product as i know i can rely on there customer service .
maybe a lot of companies in this country should take a leaf out of there book ::g

neil.
Just using the Force Image

User avatar
Copperballs1
Posts: 564
Joined: Tue Jul 30, 2013 10:11 pm
Location: Chorley
Has thanked: 13 times
Been thanked: 58 times

Re: fors refund

Post by Copperballs1 »

Just thought I would let everybody know that I got a $300 voucher from Dilek at Nokia today via email!! Redeemable on Nokta Products for a 1 year period with recognised Nokta dealers...what a great gesture and customer focused company!

I don't know if the MDF site will come under the umbrella of recognised dealer but if it does I will be ordering the Makro Racer and using this coupon as part payment. Crawfords don't seem to be stocking the Makro Racer on their site yet.

Perhaps Mrix can swing me a deal......!
:)) ::g

User avatar
mrix
Founder
Posts: 10605
Joined: Tue Sep 16, 2008 11:59 am
Location: UK South Coast
Has thanked: 200 times
Been thanked: 729 times
Contact:

Re: fors refund

Post by mrix »

Hi very glad you managed to get your voucher ::g
Please contact our MDF dealer through the mdf auction who maybe able to help you out, I cannot promise anything but we now have the option to make an offer on the Makro Listings ::g
Best of luck
mrix

User avatar
THE MOLE
Posts: 3685
Joined: Sat Nov 27, 2010 11:10 am
Location: out and about.
Has thanked: 151 times
Been thanked: 199 times

Re: fors refund

Post by THE MOLE »

make an offer :-O

£3 =))
Just using the Force Image

syzygy
Posts: 439
Joined: Mon Feb 16, 2015 9:20 pm
Been thanked: 1 time

Re: fors refund

Post by syzygy »

Any idea when they will be available Mrix? They all still seem to be pre-order. I thought the shipping date was the 20th.
Last edited by syzygy on Wed Feb 25, 2015 7:00 pm, edited 1 time in total.

User avatar
mrix
Founder
Posts: 10605
Joined: Tue Sep 16, 2008 11:59 am
Location: UK South Coast
Has thanked: 200 times
Been thanked: 729 times
Contact:

Re: fors refund

Post by mrix »

Any reply when they will be available Mrix? They all still seem to be pre-order. I thought the shipping date was the 20th.
Hi, there was a delay in the delivery due to the lower stem bolt needed looking at, not noticed anything wrong with my sample though.
The UK and more specifically our mdf dealer is pretty much getting the first batch of Makro Racers the end of this week or early next week, not long now ::g
Cheers
mrix

syzygy
Posts: 439
Joined: Mon Feb 16, 2015 9:20 pm
Been thanked: 1 time

Re: fors refund

Post by syzygy »

Thank you, But 3 minutes to answer? 8-|

User avatar
mrix
Founder
Posts: 10605
Joined: Tue Sep 16, 2008 11:59 am
Location: UK South Coast
Has thanked: 200 times
Been thanked: 729 times
Contact:

Re: fors refund

Post by mrix »

Thank you, But 3 minutes to answer?
My apologies I am slacking somewhat, is two minutes more acceptable ? =))
Cheers
mrix

Post Reply

Return to “Nokta Makro Forum”