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GP-Pointer. Yes i know...!
3 year old son in tow.
"Oh look another A-hole with a tiny lump of trash"
"Always look on the bright side of life"...
Yes they are quite slow. It seems they are always moving offices. I found a Fob Seal in June 2017 and didn't hear from them until April 2018, finally got the reward in Oct 2018 and they couldn't even tell me which museum in Scotland it was going in which disappointed me somewhat.
I also found an item earlier this year, took photos and e-mailed them etc and was told to send it in which I duly did. I didn't even get an acknowledgement that they received it.
I think its just best you keep on at them. Hope it goes well. Thanks
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To be fair,The staff Couldn’t have been more helpful or accommodating
................And a bucket of optimism..........